Singapore's AI Dilemma: Deploy It Fast or Guard Against It?

Singapore's banks are deploying generative AI at breakneck speed, while the government warns it's the next major security threat. OCBC Bank reported that 80% of customers calling its service lines now reach a staff member within 60 seconds—up from just 52% in 2023—largely because of a regional analytics team that proactively pushes notifications to resolve issues before customers even call. The bank is also trialling generative AI to scan millions of call minutes, flagging both...