Westpac Unleashes a Swarm of AI Agents to Triage Mortgages

Westpac has deployed a "swarm" of AI agents to process mortgage and credit card applications, marking a major push by the bank to close the gap with rival Commonwealth Bank in the AI arms race. The bank revealed that these agents saved 12,500 banker hours in their first month of operation in July, a figure that annualizes to a staggering 150,000 hours. This is not just another pilot; it is a full-scale production deployment designed to prove the return on...