India's Digital Backbone Gets a Triple Upgrade: SaaS Maturity, Government Portals, and AI Hubs

Freshworks just hit a milestone that India's SaaS ecosystem has been chasing for years: GAAP profitability. The Chennai-founded, Nasdaq-listed company reported a net profit of $3.2 million for Q2 FY27, swinging from a $1.7 million loss a year ago, as revenue climbed 16% to $237.4 million. The company credited sustained demand for its AI-powered customer service and ITSM tools. This isn't just a win for Freshworks—it's proof that India's enterprise software companies can build...