85% Pilot, 5% Ship: Why Enterprise AI Agents Keep Crashing in Production
At VB Transform 2026, leaders from LinkedIn, Walmart, and Zendesk revealed why most AI agents never leave the pilot phase — and it's not the models. Legacy infrastructure, broken handoffs, and a dangerous evaluation gap are the real culprits.

The Signal
At VB Transform 2026 this week, three infrastructure leaders — from LinkedIn, Walmart, and Zendesk — sat on a panel and delivered a startlingly unified message. The bottlenecks killing their AI agents in production had nothing to do with the models themselves. "None of the bottlenecks they hit were model problems," VentureBeat reported from the panel. The shared culprit: legacy infrastructure built for how humans work, not for how agents work.
Zoom Out
The numbers tell a...